This report is not to badmouth the servie of this company, simply to rebuttal previous reports filed on this site against our company by the owner of MW Cleaning Pros. If you have any questions or would like a link to the website where alot of this is posted, our domain is the same as our name, leave the mess to the best (dotcom). There is a link that leads you to the page.
Recently our company was contacted by a competitor who became very inappropriate with our office staff over the phone. She became upset because we refused to remove one of our cleaning list from our website, which was similar to hers. She was informed we have the copy right and have since 2001. She later confirmed her business was established only 4 years ago. At that time she was told to speak with the person who designed her website because it is obvious that we owned it prior to her. She was offered proof of this copyright, however she declined.
We assumed all was said and done with after she had threatened to have her lawyers contact us and to sue given we never heard from them. Last week, there were some post made on Craigslist, a website our company advertises on. These post were in regards to a customer who was displeased with that particular company's service. All of a sudden, that company began contacting us and making rebuttal post stating it was us, in so many words. They then went on posting fake reviews for themselves pretending to be a new customer.
We did not have anything to do with the reviews on their company and although we have assured them many times, both in email as well as in several phone conversations, we still were accused. We dismissed it with nothing more because we knew we were innocent.
As of yesterday, we received a email from another website we also advertise on. It informed us that we had a new review. This review was made by a lady identifying herself as NDavis317. Her post made allegations ranging from we never called her back, it has been 2 months and no one returned her calls, her house smelled of air freshener (which we DO NOT USE!), only 1 person showed up and she did not speak English. (this company was posting many rebuttals on Craigslist and people were responding to her because her spelling was atrocious. Given her name, one viewer told her to learn English) We thought it was funny she used the "Spanish" card on us, given her last name is a Hispanic name. NDavis317 stated she resides in Westfield, Indiana. We do not even service that area. We also did further investigation and located a lady with the initials who resides in Westfield (simply looked up in whitepages.com) and she claims she did not make this review. She also is going to follow up with the police department for identity theft against this person. We also have never serviced a customer with the last name of Davis.
We have a IP tracker installed on our website to monitor abuse, because we get a lot of estimate request from people who fill in nasty things, and play around. We have confirmed the IP address for this particular competitor and have found they have been viewing our website and "referrals" page over 60 times. We have since blocked their IP address from viewing our website.
At this time, one particular website we advertise on, insiderpages.com has removed all of her reviews for violation. However, she continues to post reviews on yahoo local and now has even posted her real name and lied about the entire situation that has taken place.
In her latest attempt, it was discovered that this person was told when she contacted our office at the beginning of September that our company has been established since 2001. She was concerned over a copyright law, and when she stated her business was established 2 1/2 years later, we knew we had no reason to give in to her threats or demands. She has since posted a review on insiderpages.com in which her previous reviews were removed after insiderpages received information that showed without any doubt this was Ms. (disclosed) and not the claimed Nancy Davis from Westfield. Now on her latest reattempt with insiderpages.com she actually repeats information that she was told in a recorded phone call about our company being established since 2001.
Her review, although it shows anonymous when you click on the link that shows Contact Reviewer, it shows her other name, NANCY D!
We do have evidence to back up our side, which includes email headers from this particular company and the report from our IP program. We also have a phone conversation, that for our protection we recorded where she contradicts statements she made just a few minutes prior in the same conversation. She also says something that proves it was her behind all of these post.
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