It would take a novel to describe the nightmarish adventure that we encountered after contracting with Accent Movers to make an in state move. After being referred to this company by some friends that happened to have a good experience we called and scheduled an appointment for a rep to give us a quote. Shawn (the owner?) visited our residence and was polite and professional. After requesting the movers that our friends had worked with he assured us that we would get them. Melissa in the office who later emailed over a proposal was also professional. This is where the professional chapter ends and the adventure begins.
We confirmed arrival times several times before the day of the move but that didn't prevent them from showing up an hour and a half late supposedly because they were lost or that their truck broke down. On arrival we discovered that Accent only owns the trailers and sub-contracts out the labor and trucks to we assume anybody with a truck and a pulse. We of course didn't get the crew we requested. The sub-contractors truck leaked gallons of diesel fuel all over the parking lot with absolutely no attempt or even an offer to clean it. After much argument regarding payment type, included items in the contract etc the move commenced. Considering the nearly 100 degree temperatures the crew did a decent job of getting the items in the trailer just to discover that the trailer had a flat and... Believe it or not... No spare or way to fix the flat. The one piece (and that means POS) that Accent owns was in horrible working condition. The tire that went flat was nearly bald in the first place. It quickly became obvious that Accent had no plan to remedy the situation and Larry the "manager" must have acquired his customer service skills while doing hard time. My wife proceeded to lead the motley crew (trailer in tow on three inflated tires) to the closest Discount Tire. As usual with Discount their service was incredible and they got the Pirates from Halthom City back on the road in no time.
Although the "movers" wanted to proceed to the destination on their own we insisted on following them the entire way to ensure that our worldly possessions actually made it to their destination. Our crew was smart enough to mark the roadside along the 250 mile route with their drink cans. We assume to find their way back. Who would have thought that litering could be a navigational tool? They probably just forgot their GPS.
The first stop went pretty well. Obviously, it had been a very long day to this point and who wouldn't need a drink after the debacle that had started 10 hours earlier? So of course between stop one and two it would be expected that our boy scouts would need to find the local liquor store which or course they did.
These are the facts of our amazing adventure with Accent Movers. If you like a little adventure with your move this is your company!
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