I purchased a baby ball python from Barc Reptiles. From the begining Kruiser would give me a hard time eating she just kept getting smaller. I took Kruiser to be checked and was told that she had a respiratory infection and was given a 20 percent chance to live. I followed all the instructions given to me and not even a week later Kruiser died.
First of all I was sold a Male and that is what I wanted so I thought. When I had Kruiser sexed it proved he was a she. I paid 70.00 all together for the snake and when she was shipped she was to arrive on a monday and fed ex truck broke down so she didnt arrive till tuesday. She was not moving so I put her under a basking lamp and she started moving. I notified them about the delayed shipment and they didnt seem concerned. I was told it was possible that is what caused the infection.
I notified Barc Reptiles that Kruiser had died, and they told me they would ship me another snake for 40.00. I dont feel that I should pay anything for another snake when I was sold a sick female not a healthy male.
I wrote the following to them:
According to consumer protection I am not obligated to provide you with shipping cost to replace Kruiser as I already paid you for a healthy snake as stated on your website. Please let me know if you have no intentions of shipping a healthy male ball python.
Thank you
their reply:
Certainly not. I was gonna send you a courtesy replacement.
I was gonna send you a free one, you pay shipping of 45.00
But this email just gets under my skin.
I am not obligated to send you a replacement at all.
So as it stands I dont get a replacement
I just want consumers to beware that I purchased what I thought was a healthy male ball python and what I got was a sick female ball python.
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