My story is the same as all the others, We contacted Blue World looking for a Good deal on a new pool. First off the Sales Manager named "Benny" as they call him, set the appointment for a Saturday (Seemed odd but I thought it was dedication) As that Saturday approached he called me to rescedule for the following Saturday! (No appointments during the week he said really I think it was because that would give people a change to cancel if they had my appointment during the week.) He said his salesmen went on a last minute vacation to Flordia and need to reschedule for the following Saturday, Then I questioned that he only had one salesmen in my area and he said yes otherwise he would have to send someone from Cinncinatti Ohio area. Being a reasonable person I didn't want to make anyone drive that far so I rescheduled for the following Saturday (July 7th).
The Salesmen (Jim Cook) gets to my home... Late I might add, Then tells me he is late due to selling someone a pool and wanted to stay to make sure they were happy. (Crap) He then went into his pitch on purified water and value and how there pools will "Blow away" any other pool in my neighborhood. He was at our home for 5 hours for the 90 minute appoinmtment.
During this time we covered EVERYTHING in detail! (My wife is very hard to impress and get to buy anything) He made several calls to "Benny" during this time covering price and Payments, at one point giving the phone to me and having me talk to Benny reguarding what my payment would be, (This sure sounds like a Finance agreement to me) in the end I decided on a 15 X 24 Oval pool at the price of $9400.00 installed. Benny informed me that my payment would be $198.00 per month for 48 months. This was later confirmed again by Jim Cook. We were told our pool would be installed in 21 to 28 days.
After that 5 hours we thought we had everything covered. I even asked who paid for the Permit to put the pool in. After all the question's we asked we had everything covered with the salesmen. Having NO IDEA what so ever that nothing he said was actually written in the contract. We signed the contract having no reason to believe that anything was worded different in the contract then what we were told. WOW were we wrong. Again learning the value of reading the contract. Upon leaving our home my wife was asked to talk to Jim's wife to verify that he was actually at this appointment! (Thats professional)
A week later I have heard nothing about the financing or install date I called them and was told by install that my account was still in finance. I then called Benny to see what was going on he assured me it would be takin care of. I told them if I didn't hear anything that I would call him the following Wednsday. (now we are into week#2) Of course nothing was done by Wednsday so I called them again. At this point I was told I was approved for finacing and my payment would be $242.00 a month for 120 months. I did the math while the girl was talking and that is $29000.00. I told her that was not what I agreed to. She said they had to add a Deluxe package to my pool to get the finance! (You can't finance 9000 but you can 15000 that makes NO SENSE) At any rate I told her I was not interested and she said there would be a cancellation fee of $4900.00. I told her she was crazy to think that I was going to pay her $4900.00 for not putting a pool in at my house. At that point I told her I would call Benny. After talking to my wife, She decided that she wanted to call them. She did and was put on the phone with Kevin Fisher, who told her that she "lived in a fairy tale land" and in the "real world "he could do what ever he wanted. He asked several time's if we read the contract then called my wife a Liar and claimed that Benny did not agree to anyting we said he did. He kept asking my wife if she thought he was a liar. He called her names such as ignorant and a idiot for not reading the contract. He continued with some other comments that I am not completely sure what was said however my wife called me back Hyper ventalating she was so upset.
I then called Benny myself, He wouldn't talk to me. He immediatly sent me to Kevin Fisher who tld me the same story that if I didn't pay it he would put a lien on my house. I fought with him for a while and in the end hung up wondering what to do about this!
Since then they have attempted to get us to agree to terms for a pool that is thousands more that it will ever be worth!
I will not have my family treated this way and will not go down without a fight. I have made contacts with the BBB in Ohio, Neveda and GA, Filed a complaint with the FTC, I am currently working with an attorney and have made contact with Dateline NBC, 60 Minutes, and Inside edition. I have also contacted several of my local television stations that are inquireing about running stories as well as removing any commercials they may be running for Blue World Pools. There is a Station in Atlanta GA that did a 2 day story on them I wm working on locating that station and hoping to get them to re-run the story!
Anyone who wants to get on board I would certainlly like the help. This is a lot of work for one person to try and handle. However the Marine Corp didn't teach me to back down from any fight and I will NOT be backing down from this one. I will NOT stop until I have some kind of reasonable agreement with them or until they close their doors! I am looking to file a lawsuit for a variety of different complaints! Anyone who wishes to get on board lets bring the heat to this company as HOT as we can get it! Hopefully soon they will realize they messed with the wrong Marine this time! I am making my promise right now publically that I WILL NOT STOP until these issues with this company have been resolved for all. They need to be stopped and made to stand tall for their actions! I will do that! Anyone looking to get on board this freight train headed straight for BLue World please contact me, I'm not sure how though this site that we can get in touch, but lets try!
Thanks to all that respond,
One VERY angry U.S. Marine
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