This company advertises all-cotton disposable underwear and socks for travel. I purchased 10 prs for my son's student ambassador trip to Europe. They came and were very very small. Their size chart was way off. There was no information sent with the underwear on how to return or exchange them. I needed replacements in a hurry. I emailed customer service repeatedly asking them what to do, telling them that time was an issue. I even asked if they could send the correct size right away and I'd return the small ones later. I emailed them over 5 times before they responded, telling me to mail them back with a copy of the receipt and include what size I needed instead. I sent them out by overnight mail at a cost of over $9.00. My son was leaving for Europe in one week, for a 3 week trip. The replacements never came. My son has come and gone to Europe and is home now - I have never heard from the company or gotten the replacement boxers. I have emailed and emailed and they have ignored every message I have sent them. They have stolen my money, and I feel they never had any intention of sending me the replacement product.
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