Time Warner is a rip off. I have dealt with Time Warner on two different product lines. Their cable service and telephone service.
Let me start with the telephone digital service. The phone service customer service department is awful. I called to dispute a re-connection charge for my mother's telephone service. First of all, they didn't send her a bill for 4 months. Then one day, they cut off her service without notification. My mom calls from a cell phone to speak to Cust. Serv. And they inform her bill has not been paid. She mails a check immediately to turn on service. She waits over a week in hopes her phone is turned on. Then I call to find out the status and then they tell me they didn't receive payment. They told me if I pay over the phone, my mom will not have to pay a re-connect charge. I pay with my own credit card for faster service.
Next billing cycle comes, they slap her with a 30 dollar re-connect fee. I call back and I get the most smarta* customer service person and he said that there is no way I could of avoided the reconnect fee unless I paid it 24 hours after they disconnected. Where in the hell does it say that on their bill? Plus he said my payment over the phone was done 1 week after so it does it qualify. I told him that rep was liar and he said he was "misinformed". Because of this "misinformed" rep, I request a reverseral of the charge. NOPE, nothing. Now I must say that I was pressured to pay the pay the first time I called to ensure that there was no reconnect fee. Then I ask to speak to the smarta* rep's supervisor and he was even worse. I explain my story all over again and I got the same response. He said that was impossible to reverse, the charge even when I questioned his authority. I started yelling at him and threated to report them to the BBB for their unfair practices. I request to speak to his supervisor and was put on hold for 10 mins. Then he comes back and say his boss is busy in a meeting. I hold some more. Nothing. He comes back again and says his boss is still in a meeting and that he will have to call me back. Did the higher up supervisor call me back? Of course not!!!
My second Time Warner Problem... Time Warner has a terrible time with their On Demand Feature. It has not worked on my HD TV for almost a year and everytime I call, they said it's problem from their end and they are going to fix it. I've had other reps send a signal to my HD box. Honestly, I think this mystery signal is bogus because it does nothing to fix my problem.
Overall, Time Warner sucks. It was much better when it was Adelphia. I am having satelitte installed. Please do not email to warn me with satelitte because all large corporate companies who have a monopoly on utilities are thieves.
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