I broke a payment arrangement with MCI and they turned my phone off. This is fair. I called them to see what I needed to do to restore my service ASAP which resulted in a new payment arrangement. This arrangement involved me sending them a check for an agreed-upon amount.in return, I was told my service would be back within 24-72 hours. When I did not have a dial tone 3 days later, I called MCI to find out what was going on.
I explained the situation and was put on hold. The financial service representative came back on the line and told me what I had done is correct and that it would take 24-72 hours from the date the check cleared. I asked if the check had cleared and she told me it had cleared the day before. 72 hours from that day was Friday so I asked if that meant that I would have my phone by the weekend. She said I would.
Saturday I had no dial tone. When I called, I was told that the payment arrangement I made was incorrect and that I actually needed to send in more money. Before I went any further, I payed with a check over the phone for that amount. Then I went on to explain that I had a payment arrangement to get my phone service back and I fulfilled my part of the agreement and MCI broke the agreement on their end.
I explained that when the tables were turned— when I broke an agreement with them— they punished me by turning my phone off. I continued to explain that, since they broke the agreement with me, they should make ammends. I wanted them to turn my phone on, or arrange to turn my phone on, right then and there. After hours of talking to people who claimed to be supervisors and supervisors of supervisors, there was no resolution and the gist of MCI's case was that they screwed up, too bad for me, the end.
During the many conversations I had with alleged supervisors, I was told many lies and many irrational things. Most humorously, a "Call Center Manager" who told me that he was the top of the ladder as far as financial services goes, ended our conversation by informing me that there was nothing he could do because he is at the mercy of their system. I asked him if he could override the system or aren't there programmers who created the system and he said "no." So I asked him if he meant that the company and the world were run by a computer and the only way to stop them was to find the Terminator to blow up all of the machines and he said "Yes, or contact customer support." Now, I had already spoken with customer support and they told me that it was a financial department problem and i would have to deal with them.
Eventually I got on the line with a primary customer service specialist who also got someone from the financial department on the line and they sympathized with my situation but concluded that, any further action that I could take on the matter would take longer than the amount of time it would take for my second check to clear and have my service restored, so it would be better to just forget that I got ripped off and wait for my check to go through.
"We screwed up and because of our mistake, you may not have a phone for another week. Sucks to be you."
Tim
Pittsburgh, Pennsylvania
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