To be fair, I will not use usacomplaints.com as a medium to bad-mouth, or downgrade a business, BUT I will use it to WARN others about the practice of a Barking Space located in the new Grand Marketplace.
Please, I urge you, and beg you do not purchase here. What they did to me was highly unprofessional and unfair.
On Tuesday 5/1 I purchased a Jack Russell terrier from their store, and I should have caught the warning signs, but I was eager in my excitement, but I did not catch on to how quickly they sold the dog to me. I should have caught on when the sign read, "DEPOSITS NON_FUNDABLE."
But I didn't. I went ahead and purchased the Terrier for $275, and put a 50% deposit on her. Everything was good to go.
Now the Grand Marketplace is only open Thursday through Sunday, but one of the associated ARRANGED for me to pick up the dog on a Tuesday. I walk in, they bathed her, TOOK MY MONEY, and then went over the rules, refund policies, etc. Thats when I knew something was fishy, and reading from the websites about the policies of Pet Stores - I didn't listen.
Everything was fine and dandy, that is, until I went to my eye doctor and regular doctor - finds out I was allergic to the dog dander. I knew I had to get rid of her because I was sick, throwing up, and missing work. I could not keep her.
I called the store early Friday morning (yes, it was only THREE DAYS since my purchase!) I asked about the return policy and the associate told me that the owner will make refunds under certain circumstances. I said good and asked for her to give me a call back.
The owner called later that day; I told her my situation, what the associate said, and immediately, everything changed. I was not to get my money back, but if I was wanted to bring the dog in, I could, but I WONT get my money back. I told that I had written documnetation from BOTH of my doctors - she didn't care. Now the same people who were EXTRA nice to me when I purchased the dog suddenly turned cold.
But the owner slipped up. Once I mentioned that the associate told me earlier that there are certain CIRCUMSTANCES to getting a refund; she immediately said my circumstance was not one of them. I asked her how she determined who could get her money back and who would not? The two examples of customes who got their money back was; 1. A customer who had a pitbull that was close to killing the new dog, and 2; a customer whose mother did not ALLOW a dog in her house.
Turns out my circumstance is not severe enough. Now it states in the contract that refunds are not allowed however, how can you break one contract, but honor another? And have your associates give out the wrong information about the return policy.
I decided to go into the store, so I could talk to her face-to-face, and would you believe that she called a rent-a-securityh guard into the store, and claimed that he was from the SPCA? Ok, I doubt if there was any dog abuse going on.
Needless to say, once I walked into the store, everything changed - I was treated as if I was harassing them - with the security guard standing close as if we were going to attack the associates. No such thing, that's not in my character. The owner suddenly changes all of her policies again, she even forget that she told me about the two customers situations that she told me about before. On top of being sick from carrying the dog, this 20 minute debate left me no solution.
Now is it fair to spice up a sale of a puppy, but then when something happens - treat the customer as if their some type of terroist?
The entire time while we were discussing my situation with the owner, she would change her story, change her policies. Now even IF I could not get my deposit back, I should still have a right to get a portion of my money back. My reason for the return was legitimiate and alot more severe than a woman who did not want a dog in her home.
I could understand if I was trying to return the dog after a week or a month, but we are talking THREE DAYS!
Please, if you ever walk into a Barking Space, please keep in mind my story, watch out for their tricks, or even better TURN AROUND AND WALK BACK OUT!
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