1. The information I was given was misleading. When I placed my call to reserve their services, I asked if they had big, strong men to move my belongings. The woman I spoke to their said, Oh sure, don't worry about it! You'll have two men and a 21' truck. The two men (boys) that arrived to do the job were no more than 21 years old, small in stature, and one was not even five feet tall!
I was told that I could pay with a credit card when I placed my order over the phone. Once the movers arrived, they informed me that if I paid with a credit card, they would charge me 5% in addition to the total. Then they pointed to the paperwork that said, We only accept cash.
Dr. Move advertises that they will shrink wrap all your furniture before they move it out of your home. They did not do this. They advertise that they will disconnect and reconnect anything that needs it. They did that for my washer & dryer, but said they could do nothing with the TV. For that matter, they never touched nor moved the TV.
2. They did not move all my furniture. They came to me after 3 hours and said, Our truck is full, we cannot move the rest of your furniture. Knowing that I have a 2 bedroom, 1 bath apartment; how could they not have enough room? They were using a 21 foot truck. I told them they must get another truck for the rest of my belongings; I was not going to pay for another round trip. They told me there was no one to call. The one in charge had the nerve to say to me, You have too many boxes! They took the shell of five bookcases, and left all the shelves. They took the 3-part couch and left all the pillows.
3. The truck was in bad condition. After loading the truck, my neighbor noticed they had a flat tire. We had to stop at a gas station so they could put air in the tire. They were using a pickup truck to pull a box on wheels. On the highway, they were unable to drive faster than 30-40 mph.
4. They went way over their estimate. Once arriving at my apartment and surveying the contents, they estimated the entire job, round-trip would take 4 hours.in fact, it took them 7.5 hours; from 9am4:30pm.
5. They held my belongings hostage on the truck & the police came. Once we arrived at the new location; the man in charge said, You have to pay us now or we will not move your boxes and furniture in the house. I told them I would not pay until the job was done. At that point, they closed up the truck and stopped working. I asked to speak to their supervisor, but they said no one was available. I then told them that I was going to call the police to settle this matter. At that point, they got their manager on the phone, who also threatened to take my belongings to their main offices if I did not pay immediately. The police kept them from taking off with my possessions, but I did have to pay them to get it all into my new home.
6. I had to hire another moving company to move the rest of my belongings. I paid Dr. Move $557.42 with my Citibank card. I had reserved another moving company; Two Men and a Truck to move the rest of my things later that day, but Dr. Move took until 4:30pm to finish their part, and I had to cancel with Two Men and a Truck; costing me $50 on the deposit. I then hired another company called Starving Students to come the next morning, Sunday, December 17. They did a fantastic job, but it cost me $463.60. They moved almost as much as Dr. Move, and completed the job, roundtrip in 2.5 hours! Starving Students was able to drive 60 mph on the highway.
Starving Students moved the furniture in my new home that Dr. Move just set down (all in the wrong places by the way!) So I paid Starving Students to not only move the furniture that Dr. Move couldn't/wouldn't move from my old apartment, but clean up their mess as well!
Here's a list of what Dr. Move did not put on their truck & I had to pay Starving Students Movers to do for me:
Microwave
Kitchen Table and two chairs
Couch cushions
Ironing Board
Standing Lamp
56 TV and glass TV stand
4 duffle bags
2 boxes
Stereo
5 Wardrobe boxes
2 Suitcases
Standing Mirror
21 shelves that go into bookcases
Shredder
Ball chair
3 drawer filing cabinet
Office desk
3 shelf stand
Starving Students also moved a refrigerator from the garage into the kitchen too.
7. They mishandled my furniture. Dr. Move's movers dropped my entertainment center and it is chipped on the top corner. My neighbor at the old apartment saw them dragging the washer & dryer over a stone pathway; not on a dollie. All my boxes had large 8.5 x 11 printed labels (from a computer, not handwriting) that said, BATHROOM, KITCHEN, BEDROOM, etc. These were also placed on there for showing which way was up on the boxes. I discovered my boxes turned upside down and sideways.
8. Not speaking English. They played a game of not understanding me when they didn't want to do something, but they certainly spoke clear English when the police arrived! I was given no idea that I would have non-English speaking workers when I placed my order, the woman spoke English just fine.
Moving Companies Involved:
Dr. Move
5005 W. Royal Lane
Suite 137
Irving, TX 75063
214-243-9329
www.drmove.com
Dr Move TX DOT # 589368B
Invoice # 8633
Two Men And A Truck
10610 Metric Drive
Suite 175
Dallas, TX 75243
972-479-1995
www.twomen.com
Confirmation # 7ZX-BTUSC
Starving Students
3120 Denton Drive
Garland, TX 75041
972-864-0305
TxDOT No. 000526840B
Order # 4148252
Karen
Rowlett, Texas
U.S.A.
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