Absolutley a horrible experience! We have been paying 4 months for a service which rarely works! Have 7 documented trips out by our ISP Technician stating our internet is just fine. Have spoken with technical support at Vonage as well as they're "Advanced" technical support with no resolution. I had called within the first 30 days of the trial period at which point I was reassured by the support group it was a minor problem and would most certainly be fixed.
With that being said 4 months later, 10-15 phonecalls to Vonage (which are in the Philippines), 10 phonecalls to my ISP provider which amount to roughly 5-6 hours on the phone, we have still not resolved this problem. I called to disconnect and I was informed that a $90 disconnect fee would have to be paid. I explained the situation to the rep and asked why they felt I owed them anymore than i paid? The answer was simple. They repeated the agreement and said it would HAVE to be paid.
False advertising, Extortion, Entrapment, take your pick. Anyways please do your research and read lots of reviews before signing with these clowns. CNET has a review of 8.5 and they're customer rating is 4.8.. Lol little descrepency I'd say!
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