Were completely ripped off by them. Half of our power was out, so we gave them a shot. It wasn't a weekend or holiday, but their ad claims that there is "no extra charge on weekends." There's not because they charge 300% the average rate. What would have cost us $75 with ANYONE else cost us $285 and they didn't even fix the problem.
I immediately sent an angry letter to their office (after posting on usacomplaints.com and (ROR redacted link for security purposes) and had to wait 5 weeks for my response (or lack thereof). It was a very ugly letter that basically told me I was out of luck. They said they included a $50 off coupon to be used in the future (yeah, right!), but it wasn't even included.
This company is an absolute joke and deserves to go out of business. All they care about is the all "mighty" dollar. Customer service is non-existent. Don't waste your time OR money. Go ANYWHERE else!
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