I should short their stock. Blockbuster has no understanding of customer service and does not have a process in place to follow up on customer complaints (that is why we are all here).
In October I noticed a charge of $64.61 on my credit card form Blockbuster. Previous to seeing this on my bill I did not recieve any type of notice that a charge was going to be made to my credit card.
The very next day I went to the Blockbuster store located in Wigwam and Pecos in Henderson, NV and talked with Devan. He said he would review the security tapes and get back to me.
One week later I returend to the store still not hearing back from Devan. I talked with him again and told him I had to leave the country for 2 months and I needed to have this resolved in the next couple of days. He said he would review it that afternoon and call me, this time he did.
I returned to the store and he indicated that a previous employee looked to be checking out the playstation games in question and looked to be working with another employee. He said he would take care of this and for me not to worry.
I returned to the store the first week in January to find that this still hasn't been resolved.
Another manager, John, seemed to want to help but said he needed to discuss with Casey Stallings (702) 260-6780. He also said the security tape no longer exists because it is on 3 month rotation (why wasn't it held for a customers complaint?).
He also indicated that Devan had quit recenlty.
I have not been able to get in touch with Casey and she has not tried to get in touch with me.
For $64 I'm not sure it is worth small claims court but I will cancel my membership there and tell everyone of my experiences with this company and hopefully it will force the corporation to establish better consumer support.
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