Precious Team at usacomplaints.com:
First I'd prefer to display my understanding toward your site for supplying customers like me a funnel where our speech could be noticed. Trust me it isn't no problem finding a location such as this, after looking on the web all night.
Back to my account. This is exactly what occurred in my experience with Freedom Products.
I slipped off a wool layer at Freedom Products, Plano Texas for dry-clean in November. It had been a-3 yrs old layer, in great condition. I used it every winter. IT IS THE winter cover of mine. After I first got it back and used it on December 6th for that very first time, on my method to function, I observed there have been little items falling-off in the layer. I analyzed the layer, and unearthed that the leather cut over the entrance of the coat had broken into parts. The substance got hard, and crackled. And also the crackling was equally dispersed throughout
The entire duration.in the approach it appears, it looks like some poor a reaction to overheat or substances.
There is a label mounted on the interior of the layer that says "defected situation pre-cleansing", but since I have was assured the cut was good, I believed it had been about another thing. And resolved I'd question them what that deficiency was after I got the layer for them to inquire about the cut.
I got the layer to Freedom on Dec 5th. First the store director stated it had been produce deficiency, and questioned me to go back again to the shop. He then mentioned it had been because of inexpensive substance. After I showed him the label, he instantly leaped onto it and stated the deficiency was concerning the cut. I had been amazed to listen to him stating that, since I had been good it had been good prior to the cleansing. He explained he is able to deliver it towards the laboratory to possess it analyzed to determine if it had been their problem or even the substance. But he'd to keep in touch with the dog owner Mr. Amin Bata and might return to me 24 hours later.
Used to donot get any phone from their store and so I returned on N 10th. The store-manager stated he'd to keep in touch with the dog owner and returned in my experience.
I created another journey on December 12, I acquired exactly the same solution.
On my 4th visit to Freedom Solution on December 13, I had been placed on the telephone with Mr. Amin Bata. Upon the start, he explained in chilly tone he wasn't likely to do something. He insisted the layer was like this to start with and he'd the label whilst the evidence. I told him it wasn't how I appreciated. I also noticed that the label did not identify exactly what the deficiency was, also it was placed on without my understanding. He explained that no drycleaners inform their clients before they place a label like this about the garments. I attempted to describe that using the method it had been crackled, it had been not from deterioration. And when it had been like this, I'd've observed. Which was when he abandoned me and screamed such things as "proceed take-me to some courtroom, actually I encourage one to achieve this, since I cope with clients as if you daily..." and declined further dialogue. I had been stumbfound and did not understand what to express.in the place of attempting to work-out an answer, he was ostensibly calling me a liar.
Personally I think I had been economically and emotionally scammed.
I posted a to Higher Business Institution 24 hours later, but have not noticed from Freedom Products to date.
I am glad I discovered your site where I - can tell my tale.
I also provide a few images of the layer. Since you may observe, the cut is in unwearable form. It is clearly not from deterioration, however many poor a reaction to overheat or substances.
I really hope other Plano clients find out about my encounter with Freedom Products. If you've togo there, operate a fast examination of the garments when you fall them down, using their team present, make certain they agree with the health of the items, and have them-not to place any deficiency label to them without informing you, as clearly they have been destroying it. They believe with something similar to that, they are able to escape with something.
Unhappy customer,
Lou
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