On or about 12/20/06, puppy had been at shop since approx 9am morning. At approx 6pm rec'd call that my puppy, Langston Hughes (LH) was too young to be groomed. I informed them he had been groomed before (he was six months old!).informed that I would be there to pick up LH.
No one in front of shop when I arrived. Entering back of shop witnessed Holly-owner w/one hand around LH's neck shaking him and yelling in his face in an aggressive and angry voice. LH is a PekeTzu (half Pekingese & half Shih Tzu) and weighed all of 8 pounds! There was a choker leash around his nick that was attached to the table he was standing on.
As I snatched my dog from her she stated that he had bit her assistant. Assistant came out to front of store where I had gone. When I had calmed down a little, I asked her how much I owed. She informed me that there would be no charge since LH was so difficult and she mumbled some other, half-hearted excuses. She displayed a hand which had no bite mark though it did look like it had been in water for a prolong period of time. I said nothing else during this exchange.
Upon closer examination of LH at home, there were five nicks that had drawn blood, testicles were bruised, and he was badly shaved in spots.
It was obvious that owner and staff were over worked and stressed from a long day. Even if dog had bit assistant, there was no need to choke, bruise, and other wise physically/verbally abuse him especially knowing that I was on my way to pick him up.
I will never leave my dogs with a groomer again. I'm sure they are not all like these people; I just don't want to take a chance.
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