I signed a lease with Aarons on October 21 for a new bedroom set with new mattresses. The following week, on October 27, I received my new bedroom set with damaged or used mattresses. I was told I would receive new mattresses the following Wednesday, Nov. 1. As you can imagine, that day came and went with no new mattresses. Mind you, on the day of signing the lease they made me pay one month in advance even though my payments were set up bi-weekly.
I called again on Nov. 3 and said I was very upset that no mattresses were delivered. I requested to speak to Luis, the so-called manager, but he was not in. I literally called from November 3 to November 10 with no sign of a manager being in the store, or so they told me. Finally I spoke to Vanessa, and she apologized, of course, and set up delivery for Monday, November 13, between 2 and 7 pm. To my surprise, they never showed up or called. Now I am furious and totally upset. I signed a four-page lease and it all has to do with the customer paying on time, the amounts to lease and own, etc. There is nothing in there about the company not coming through with a purchased item.
It is now November 24, exactly one month late, and I was finally able to speak to Luis, the ghost manager. He said, "You didn't get your mattresses yet?" I replied no, I have not, and if you had been in on one of the ten days I called you would have known this. At any rate, he promised the mattresses would be delivered on Saturday, the next morning, by 11:00 am. It is now 12:20 and Vanessa calls from Aarons and gives me a lame excuse: they are running late, one of the trucks broke down, and I would have to wait. I had a christening to go to at 1:00. I told her the mattresses were on my front porch and they should take them and leave the new ones there for me. She wanted me to take the mattresses back into my house, and I told her no; this is my second time removing the mattresses from my bedroom expecting new ones to be delivered. She then told me they could not leave mattresses on my front porch, which is enclosed, because they cannot be held responsible. Well, they are obviously also responsible for making me sleep on the original damaged ones they left me a month ago. I told her I was leaving them there and that by the time I got back I had better have my new mattresses there. I know that will not happen. I will not recommend that anyone do business with them.
This is the most unprofessional place I have ever done business with. If I had my old bedroom set, I would have left theirs in my front yard to be picked up when and if it was convenient for them. I remember the class action suit against Rent A Center. It will not be long before Aarons comes up high on the list of complaints, as I already see in numerous states. This may be the first one written online in N.J., but I am sure there are many more out there.
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