UPS is bad business for businesses. What happened to the guarantees they offer in their commercials. Our company has been a preferred member with UPS for over 5 years we do thousands of $ worth of shipping with just this carrier every month, they lose our packages, send them to the wrong sort facilities, and then won't credit it us for the late delivery using excuses like MECHANICAL FAILURE or my favorite there was a weather delay. I know UPS service guide and regulations better than there own customer service people, I was trained by one of their own regional directors.
I weigh my packages on a ups Scale and diminsionalize my packages. UPS Reweighs my packages to charge me at a higher rate or changes my packages, They try to charge me for address corrections on addresses that the US postal Service has assigned for our company (we have many remote locations and our crews travel to jobsites were we have trailers and are assigned shipping address by the OWNER and THE USPS.).
Every month I have to call to request corrections to the invoice, I document who I talk to and write the date on the Invoice and then make copies I am told I will see the credits on the next invoice. I never Do, I am still waiting to see credits from 3 years ago and when you call customer service tells you that you have gone past the 15 days to claim a credit even if you give them the names of the people you talked to. Recently our UPS account was suspended by the UPS A/R department for a disputed invoice where I requested a 233.00 charge be reversed for a package that they (UPS) changed a service type on after I scheduled the package to be send ground, they decided to send it next day air and did their own lable.
I talked to numerous people and supervisors to get this corrected I request the credit be adjusted as a short pay and was given an amount to short pay on the bill. I paid the bill. One month later we get a past due notice for the amount I was told to short pay. The sad thing is a letter with the short pay explination was sent out certified mail to UPS's A/R Department which they say they never received. (I have proof of receipt) and are told that if we don't pay this past due amount they are going to suspend our account. I talked to a number of people documented all my calls and after much disappointment was told that I had to pay the past due amount and that they would issue a credit on the next bill.
I paid the amount and guess what they suspended our account after they received payment. So when we called back they said that it was because we were 8 weeks past due on a september invoice in the amount of 30.40 this also was a disputed amount that one of their customer service reps told me they would issue a credit in the form of a short pay since I had not paid the bill at the time I called. This suspension took place on November 9 and they still have not fixed the problem and they refuse to call me back. The sad thing is I can go to FEDEX who is another carrier I use and they offer me better incentives and I never have a problem with delivery or with packages getting lost and when there is a issue I call and immediately they resolve the problem and short paying is their prefrence, so who is really losing out. UPS lost over $2,000 from us this month for this suspension. It may not be much to a company of their magnatuded, however, hopefully there are those of you out there who are tired of being mistreated by this company and will reconsider who you do business with.
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