I purchased makeup from Christina Cosmetics several months ago and was signed up with a membership. I used the product with no complaint.
I received a postcard from the company on 10/21/06 saying that they had an overwhelming response to their product so everything was on back order. If I wanted to cancel my order I could call 800-543-7207. I called an got an answering machine. I let them know I wanted to cancel my order.
On 10/26/06 my bank acct was drafted by Christina Cosmetics causing an overdraft and 25.00 fee. I called and left a message that they needed to refund my money since I cancelled the order the day before. On 10/27/06 I got a voicemail confirming my cancellation.
I got my order in the mail 3 days later and called again saying as soon as my money was refunded I would mail the product back.
I have left messages three separate times since then and have gotten no response. They have not refunded my money. I tried to call on 11/15/06 and got a message saying they had new winter hours of 10AM to 3PM EST. I could not leave a message because the voicemail box was full. What kind of business shortens their hours when they are unable to even answer their phones or respond in a timely manner to their voicemail?
I would advise anyone thinking of doing business with Christina Cosmetics to think twice. They have very poor, even questionable business practices. They are ready to take your money but if you have a problem they just ignore you. Having their makeup is not worth the headache if you get ripped off by them.
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