I called the company and asked if they could repair a garage door. I described the problem which they immediatedly appeared to recognize. The quoted me $49. And change if I came and got the part and did the work myself and $79. And change of their serviceman did it. I asked them to have their man do it.
When he arrived the first question he asked was what price I had been quoted. When I told him $79. Etc he said that was just for the labor. I called the company in his presence and spoke to a young lady who assured me that she had quoted me $79. Etc just for labor. I pressed her to confirm whether she herself had quoted me that price. She assured me she had.
Problem is that the price was quoted by a gentleman. When I cancelled the order claiming "bait and switch" I later received a telephone call from a gentleman saying he was shocked that I thought he was trying to rip me off and stated that "that's bull&t". I hung up after telling him I was reporting him to you and to the BBB.
I believe this is a classic case of bait and switch in the expectation that I would simply acquiesce because of the relatively small amount involved. This is a dishonorable practice and should not be tolerated.
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