The problem with kmart.
Over the past few months I have read a lot of the complaints on here about kmart and there are some things that I agree with and other things that I don't agree with. I am an employee of Kmart and I have been one for over a year. I do believe that there are a lot of problems with kmart or at least the store I work at I can't speak other stores because I do not know about them. I think the root of all the problems that I see and the people who have complained on this site comes from poor management. I am not saying that all of Kmart's managers are bad but I am saying that one bad apple can spoil the whole bunch.
I believe that Kmart, Sears Holding Company, recognizes the management problem and is now trying to fix it by bringing in military trained people to be store managers. I been around one of the military persons that was being trained to be a store manger and I loved the way the person though about things and know that person will do a great job at managing whatever ever store they get. Kmart starts its employees out with $7.50/hr which I am told is more than what Wal-Mart pays. I mention how much kmart pays to say that quality costs and if we want more quality employees then you have to pay for it. While $7.50 is not that bad it is not enough to draw some one who may be an expert in gardening, electronics, sporting goods, automotive, hardware, etc. All the things I just mentioned are departments within kmart. Since kmart pays its employees what it does I don't think customer should get upset if they go and buy a TV and the associate in the electronics does not know everything about TVs. That person was probably hired to be a cashier and not because he or she was an electronics expert. Now there are some stores like Radio Shack, Circuit City, etc which specialize in electronics so then one of their requirements when they hire some one is probably that they have a certain amount of knowledge about electronics. I am sure specialty stores like circuit city start their employees off at more than $7.50/hr.
Although it is not the customers fault, Kmart does not really training their employees, I have seen people get scheduled t work in the garden center who do not know anything about gardening and who had not training about how to assist customer in the garden center. To make it worst a customer will come in the garden center or other department and ask the cashier something and get mad when they do not know the answer to the question. I do believe that if kmart trained employees before placing them in a particular department they will be able to answer some of the customers questions but no one knows everything.
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