CROWN RELOCATIONS has been the bane of our existence. Moving house is stressful enough without having the movers add considerably to one's woes and losses. CROWN RELOCATIONS and MURPHY's LAW are close kin. What sort of terrible experiences have forced us to make us put our moving house nightmares onto the net and thereby warn others to avoid this international moving company? Dear Reader, read on:
Our problems really began with the dullard who came out to sign us up. He was good with words but not much else. We, being the trusting kind, fully expected that a well known company like CROWN would live up to its contractwell, pigs will fly before then. Part of the contract was to have the agent sit down with us and explain all the ins and outs of maritime insurance, a tricky business at best. This was not done despite our complaining to his superiors, and we had to make do with filling in the insurance form as best we could. What we overlooked was the very small print that stated that any items not professionally packed would not be covered by insurance. Despite this CROWN accepted a premium that very clearly included payment for ensuring items not covered by the policy.
We packed most everything ourselves to save over one thousand dollars. We were instructed to number carefully every carton, mark down the contents of each carton both on the carton and on a computerised inventory. We did al this to the letter. When the movers arrived, they covered over each and every one of our numbers with a new CROWN number that went onto their computerised inventory, thereby creating total anarchy to the annoyance of Customs. We kept separate all dubious items that Customs might wish to examine; CROWN jumbled them all up.
The CROWNing event was the delivery of our container. It was a shambles. The men who delivered it were thunderstruck by the CROWN packers' failure to do an adequate or sane job. Large, heavy items were packed on top of fragile items. A steel fireproof filing cabinet had the most immense dent in it as an example of the force that the container received somewhere after leaving our home bound for our new one. A steel frying pan was bent nearly in half within one of several cartons blasted to smithereens. All evidence pointed to negligent handling of our property.
Initially there was a promise from CROWN to investigate the cause of the damage but that was dropped due to circumstance CROWN has refused to disclose.in all some $4,000 in damage was done to our property, often to items of sentimental value. One cannot insure for sentimentality.in the end, CROWN would only pay out what was covered by insurance and according to how the policy was filled in by us with none of the promised help in filling it in.
CROWN was deaf to all arguments regarding their failure to provide assistance in dealing with maritime insurance. Worst of all, they refused to discuss their negligence. At no time did they express remorse at what they had done to our property, entrusted to their care, and to us. It all came down to take $2,000 or leave it or sue CROWN RELOCATIONS. The latter was out of the question; how many ordinary individuals ever succeed in suing an international company? We took the money. But we were also determined to tell our sad tale as a warning to others. Avoid CROWN like the plague.
If you have any questions, please contact us.
Stuart
Tolga, Alberta
Australia
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