I thought it was just me who expieranced bad customer service in the stores until I came here. One incident, I had just got my sprint phone and was unaware of the payment machine.
So I walked up to the counter, to make a payment. I literaly stood there for 30 minutes, everytime the rep would turn around Id say something and he would ignore me, finally I seen this line of people at a machine and realized thats where payments are made.
After I was done I walked back up to the counter, to discuss how to add inter-national calling on my phone, I again stood there for a long duration of time.
A couple came in after me walked up to the counter, looking at phones, and they got assistance right away. I was pretty pissed at this and walked out. I refuse to go into a sprint PCS store again. I make my payments over the phone, and on Sept 6th Im getting rid of them. And going with Verizon. And encourage everyone to cancel sprint.
Carly
Wilmington, Delaware
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