Problem #1: Numerous dropped calls. When my wife or I would make phone calls our calls would drop. On average our calls would drop four or five times.
Problem #2: Incoming calls not permitted. Many times family and friends would try to call us, but they would get an automated message telling them we were out of the area or not available. My grandma who lived less than a mile away got that message when she tried to call me. My grandpa got that message when he tried calling me, and I was outside in his driveway. My phone was on, but not being used, and I certainly wasn't out of the service area.
I'm going to try to make this long story short...
My wife and I lived in the country and I know that is why the service we received from Centennial Wireless was inadequate. However, we complained immediately about the problems we were having, and we were in my opinion "strung along" being deceived as they promised to fix the problem. The problem NEVER got fixed.
After months (and I mean literally months) of complaining and trying to get our problems resolved at the corporate level, they avoided our calls and. What I mean by that is they would transfer us, but we would get a recording, and nobody would return our calls. So I resorted to writing them a letter, but never got a response. So, I gave up and took my business elsewhere. Funny, after I stopped paying Centennial Wireless that is when they wanted to talk. So I treated their phone calls the same way they treated mine. Then when they wrote letters I responded to their letters just as they responded to mine.
Here is the kicker...
The last letter I received from Centennial Wireless was an attempt to settle a debt. They admitted that the problems I had was their fault and therefore, they dropped my debt owed to them down from $700 plus dollars down to $60 and some change. I responded to that letter, because that was like insult to injury as far as I was concerned.
They finally admit that the problems I experienced was their fault and to correct the problem they wanted me to pay $60? First of all, the service I received from Centennial Wireless was "pre-paid" service; I paid for a month of service BEFORE receiving the service. After I chose to discontinue paying Centennial Wireless for their inadequate service I stopped using their service. So as far as I was concerned I owed them nothing.
Then came the court day. Yes, they took me to court to sue me. So I took the final letter they wrote to me admitting that it was their fault along with a copy of three months worth of detailed billing which showed the numerous dropped calls we had to prove my case. The out come? The judge ruled in favor of Centennial Wireless, and awarded them $750 (give or take).
How did they win? Well, I didn't have a lawyer to represent me, but I couldn't afford a lawyer, and I didn't think I needed one; I mean that letter alone should have been enough to win my case. But the letter NEVER even came into play, because the lawyer for Centennial Wireless read the letter and objected to it saying it was a letter to settle a debt. I guess by law such letters mean nothing; the judge NEVER read the letter.
What about the detailed billing I brought in? Although it showed numerous of dropped calls it also showed that we used the phone, so therefore the dropped calls were irrelevent according to their lawyer, because we did receive the service we were promised.
So, for the inadequate service Centennial Wireless provided KNOWING that they were at fault they took me to court sued me and won. So, I'm paying the court ordered fee, but it has already cost Centennial Wireless more than it cost me.
Seven people has changed their minds about doing business with Centennial Wireless after I told them my story. I figure that alone has cost Centennial Wireless a potential $1,000 plus dollars in equipment sales alone. Then a monthly fee of $35 average multiplied by seven people multiplied by twenty-four months (2-year contracts) cost them approximately $5,880. So I figure just through these seven people alone I have caused Centennial Wireless to lose roughly $7,000 give or take in potential income. I wonder if that loss was worth the $700 they won in court against me?
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