This it an email I sent to Bashas about a recent trip to their store at 7th Ave & Osborn in Phoenix, AZ...
ATTN: Dave Herrava or Rob Johnson
I am new to the Phoenix area, and live near your store on 7th Ave & Osborn. For the most part, I have been shopping at Safeway because, to be honest, it's a nicer store, however today I decided to give Bashas a try.
Because of the service I received, today was the first, last and only time I will ever shop at that particular Bashas, and I will think twice before I visit any other Bashas.
I needed to pickup a Western Union and groceries for dinner. On approaching the "Customer Service" (If you can call it that) Desk, I was greeted by a manager who's nametag read 'Michael G.'. He instructed me on how to use Western Union via the black phone on the desk, and then he said he would be right back & headed off toward the back of the store. -No Problem.
Once I had the transfer number, I returned to the desk and after a couple seconds I was greeted by 'Dave Mondavi'.
I told Mr. Mondavi that I need a form to receive a Western Union Transfer. Mr. Mondavi pointed to the black Western Union phone and told me to use it. I told him that I had already done that and now needed the slip to fill out.
Mr. Mondavi THREW a yellow pad of Western Union slips onto the counter in my direction said "Well I didn't know that!" in a very rude almost yelling tone. He then stormed into the office behind the Customer Service Desk and slammed the door.
Mr. Mondavi never returned to complete my transaction.
After about 5 minutes, Michael G., the first manager I dealt with did return, and took care of my transaction as well as provided me with the information I requested pertaining to the manager that had been so rude moments before.
He informed me that Mr. Mondavi was his boss, so I completely understand his not really being able to do anything more than providing me with the District Supervisor's Name.
Now - please tell me, why would you tolerate that kind of POOR customer service from of all people your store manager? I've never seen such behavior.
Take the advice of a customer and get Mr. Mondavi out of there to make room for people like Michael G. Who know that their customers are THEIR PAYCHECKS!
You lost tonight's dinner order; I finished with the Western Union and then went to Safeway for my groceries. They have had perfect customer service each and every time I have visited the store.
I have extensive customer relations experience, and I can tell you with no uncertainty that with the type of service I received today, Bashas will not survive much longer in a competitive market as Phoenix.
If you have further questions, feel free to contact me at (602)-388-*.
Thank you for your attention to this matter.
This was their responce...
That's right, No responce at all! No phone call, no email, nothing!
I guess in Basha's place I wouldn't want to explain the actions of that store manager either. I will contact Basha's today and let them know that they are now listed for the first time (as far as I can tell) on consumer complaints. Perhaps next time they will respond to their customers.
Basha's also owns the "Food City" Chain in Arizona, and I am told they just bought several "Albertsons" stores. God help their newly aquired employees.
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