Buyer beware
I purchased Gutter Guards to be installed on my home
These gutter guards should have 4 rows of drain holes that should allow the water to flow into the gutter before finalizing its flow to the end of the guard.
This was a selling point on this product. After weeks of calling because my house is leaking and not getting any response from SHO - PRO - they came out and i was told that my shingles are too long and that i need to cut my shingles to make their product fit my house.
Sho - Pro's suggestion of cutting our shingles to alter our house to fit their product is not an option as this should have been addressed at installation, which they finally admitted.
Cutting of the shingles was not in the installation plans.
The product sold does not work as intended on our home.
They will not take them off, the credit card company will not put me on dispute as they feel cutting my shingles to fit their product is a good idea and the BBB is useless.
They will take me to court - so beware
Installation - August
Leak Began — September
First time came out October
Second time came out - November
Fixed the broken downspout - December
Contacted their insurance - January - they have no coverage for this kind of loss
Contacted my insurance - March - My insurance will not cover, but states that the 4 rows of holes are not visible and it appears they put a 6" gutter guard on a 5" gutter thus covering up the holes..
Sent 3 letters to owner of SHO PRO - Certified - they will not return my calls or answer my letters
Attorney sent letter - March
Sent third dispute letter to Credit card company - March
March 29 - still trying to correct..
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