My name is April and I'm a customer of Hard Time Husslin. This report is not to give HTH a bad reputation but they don't conduct business very well and I think it's only fair that they suffer the consequences for it. They haven't been fair or just with me so I'm just giving a pre-warning to could-be customers of what to expect. They seem to have a "hard time" with cummunicating so maybe with this report I'll get some type of recognition.
I became a customer back in November of '05. The very first pair of shoes I ordered came very late. I sent email after email and it wasn't until after the shoes arrived, 7 weeks later, that I got a response stating that there was a problem with the computer system. O.K., I could deal with that, especially when they said something like that would never happen again.
The second pair of shoes were ordered on January 1. The third were ordered on January 19. The third pair of shoes came with no problem. The second pair, however, have caused me most of the problems. First off, I received the wrong shoes. So I contacted HTH and to no surprise, I didn't get a response until about a week and a half later. The message I recieved was very convincing. I was told that not only would I get a replacement shoe but that I could pick a shoe and receive it for free to make up for the mistake. I picked both shoes, and sent back the wrong ones back with all the needed information. The shoes got to HTH on February 4. Again, I sent email after email wanting to know what the next step was. I didn't receive a reply until February 16. The message stated that my order was reprocessing, finally. But wait, there's another problem, the message only mentions one specific pair of shoes. What about the other pair? I've been emailing asking questions since February 16th and till this day haven't got one response. Not even one that says my shoes are out of stock, so I'll have to wait. At least I'll know what's going on.
If you don't know yet, HTH has recently gone under a business transition, which they say will take only a few days but who knows for sure. Now, there not excepting shoe orders. So are my shoes going to be sent? Am I going have to wait another few months? Are my emails ever going to be answered? I don't know, but like I said earlier, maybe now I'll get some type of response.
If you really insist on ordering from HTH, please just take precautions. If you don't run into any problems, then great. But if you do, remember, there's not much you can do but wait.
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