I purchased mortgage leads from this company and they promised that their leads were all generated through online submissions. We were assured of this many many times. During the mid point of our campaign, we encountered several individuals who specificly stated that they never went online and filled anything out.
We talked to SUSAN AND JOHN about this and they reassured us that the leads were all generated online. A few days later, we encountered more people who were upset that we called. We talked to them about the leads and they said that they never went online as well. What had happened was that someone from CHOICE called them two days prior to the day we spoke to the home owner and told her that we would be contacting her.
We contact SUSAN and she bullshits us into saying they have "phone verified leads", which are also telemarketed leads. We then contact JOHN, but he at this point still stands by his story and says the leads are 100% generated online. They don't have their stories straight and it is obvious that they bullshit their way to telling brokers that their leads come from the internet.
BOTTOM LINE: We did not know anything about "phone verified leads" prior to signing the contract. We didn't know they existed until we encountered some angry borrowers.
They breached our contract and lied to us. We demanded full refund, but they are too lame to even give us $2,000.
I never asked for your stupid phone verified leads with borrowers NOT EVEN LOOKING TO REFINANCE and who just came out of a foreclosure. That is not a lead. THAT IS NOTHING BUT A TELEMARKETER who probably told this homeowner that he can lower her rates.
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