It's a lot of information to summarize but I will do my best. THe moving company, Molloy Brothers, a div of Mayflower Moving, showed up at my house without ANY packing materials... Yet they wanted to start billing me for their time while they stood around my front yard waiting for another guy to show up with boxes. They sent me only one person qualified as a "packer", the other three non-English speaking idiots had absolutely zero experience packing.
They also sucked at moving. THey were extremely slow, lazy and totally unorganized. They damaged furniture, mislabeled OR JUST PLAIN FAILED to label more than half the boxes. They broke and "lost" some invaluable items. They were blatantly rude to me during the entire move. The forgot to pack certain portions of EVERY room and thus it took them three times as long as it should have. They ran out of boxes halfway through the move and had to leave again (still charging me for the time), and go get more boxes.
The move got so scrwed up, a rep from the company had to come to my house (unannounced) and get them back on track.
The movers took the smoke alarm from my apartment and packed it???!!! It had to be picked up by a rep from the moving company the next day, and brought back to my former landlords apartment. The rep ALSO had to go into the old apartment to retrieve all the items that the movers decided to inexplicibly leave behind and bring them to my new apartment.
The movers argued with me when I asked them to put back together the components that they had taken apart during the move (i. E - glass insets for a hutch, etc). They lost custom made glass insets to my bookshelves. I found them 3 days later packed with ceramic dishes - in an unlabeled box of course.
When I removed the tape from one box, a kitchen butcher knife came flying out. It was apparently stuck to the tape of the box, not wrapped or packed in anyway. Not to mention it was in a box full of pillows???
The movers refused to communicate with me, and there was a very clear and distinct language barrier. They couldn't speak, read or write coherent English! They refused to give me a breakdown of what they were charging me.
They lost at $350.00 original oil painting, broke a crystal vase right in front of me (Guy didn't even apologize or mop it up. He just walked away).
When I made a formal complaint the moving company, the "VP Of Quality Assurance, Rosemary Menghi, offered me a ridiculous settlement. ($357.00 credit on the $2,221.00 I paid).
The move took over TEN hours. Should have taken less than six. I was billed BY THE HOUR and had to pay for their complete incompetence.
It took my over a week to unpack and find everything as the boxes were either mislabeled or not labeled at all.
Had about $500.00 worth of items that were missing or destroyed.
Not to mention my food. The dry food they packed was all spilled in a big pile on the bottom of two boxes, along with my oil oil, and kitchen spices, since the movers did not bother to secure the covers/tops of ANYTHING. (Even those I asked them to several times during the move).
Listen, I could go on for an hour, but I won't. I had to write a FOUR PAGE letter to Molloy/Mayflower, and in the end, they just ended up blowing me off. So now I am disputing the charge with my credit card company, and also writing letters to the Attornry General's office of New York, the Better Business Bureau, and the FTC's division of Consumer Protection.
I have never had such a long, arduous, miserable experience with ANY company in my life. They have not the slightest concept of what "customer service" is.
Amy
New York, New York
U.S.A.
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