My father sent me sweets from Beirut, Lebanon with Aramex. He paid around $120 for the shipping, and $50 for the sweets. It's been more than 10 days, and they didn't deliver it yet. Today I talked to them, and they said it's being held by fta. But, when I track it online, it says that it has been released by customs five days ago. So, I dont know what to do in this case. The sweets are not good now. When I tell them I want to get my money back, they say to file the complaint form overseas. They are responsible here for handleing the shipment in a proper way. They keep telling me stories!!!
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