Several months ago I signed up for weightwatchers on line. I payed a three month subscription which they had me to believe was it. Being weight watchers, I thought that it was a secure site.
The last two months I noticed a 16.95 charge from my debit card, one of which made my checking bounce leaving me with a negative balance and a 26.00 fee. When I contacted weightwatchers.com they told me that it was in the "agreement" that after the three month period I would be charged a 16.95 for a monthly fee to be a member. I was under the asumption through them that a three month membership was a three month membership.
I am contacting you so that maybe some of the other people out there that are not so "computer literate" will not get burned. I only hope that I can get my small amount of money back and resolve this issue.
Following is a copy of the email sent to me from their site. Thank you so much for your time. Kally
From: Cancellations
Reply-To: [email protected]
Sent: Monday, August 1 9:55 PM
To: *
Subject: Re: Help: Cancellations [#1520*]
Dear Kally,
Thank you for your inquiry regarding the charges to your credit card.By subscribing to our product, you agreed to and accepted the terms of our Subscription Agreement. Section three of our Subscription Agreement clearly sets forth the payment and billing terms. Our subscription process is the same as many other online subscription processes, which automatically renew your account and bill your credit card unless you cancel.
Additionally, there is a billing message on the page where you select your payment plan during sign up which reads:
"For your convenience, your subscription will be automatically renewed at the end of your payment plan at the standard monthly rate until you notify us."
The billing message also appears near the bottom of the welcome page that you are taken to after you have successfully completed the subscription process. You are given the option to print the welcome page, as it is your receipt.
Pursuant to the terms of our Subscription Agreement, we are unable to refund fees paid for months with billing dates that have come and gone.
As per your request, your subscription with us has been cancelled. You will have full access to your subscriber tools until your expiration date of 13-Aug.
After your subscriber account expires, it automatically becomes a FREE registered user account. You will be able to log in and enjoy the free features found on the site, such as message boards, recipe of the day, and the community recipe swap.in addition, you will continue to receive our newsletters and announcements. If you would like to opt out of this service, please unsubscribe.
If you subscribed to Weight Watchers On-the-Go your account was cancelled along with your Weight Watchers Online subscription or your Weight Watchers eTools subscription and will expire on the date above.
Sincerely,
Sheila
Customer Service Associate
weightwatchers.com
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