On July 3, I was searching the web on google.com for a decent price for Frontline Plus. I found a website, Maakenterprises, powered by Zoovy.com that promised no shipping charges and a good price, $47.95 for 6 applications. I proceeded to order the Frontline At no time, while I was placing and completing this order, was there any mention of a delivery time of 4 to 6 weeks.
On July 9, my husband was attempting to check on the status of this order and discovered that orders are supposedly shipped in 7 to 10 business days AFTER PAYMENT HAS BEEN RECEIVED and we should allow 4 to 6 weeks for delivery. Since July 3 to July 9 is six days and the money was taken from our account on July 7 as a debit transaction #714-7155579, CNC Checkcard, he requested a credit to our account as we could not wait that long and our Miniature Schnauzer needed her Frontline now.
We received an email back stating there were new regulations for homeland security in the U S and its not uncommon for orders to be delayed for security screening. They said the order had been shipped but could give no shipping date. They also said they were issuing a credit to our account and since they had not been paid and the product was shipped, they were reporting us to Experian, Transunion and Equifax and turning our account over to a collection agency. Of course there has been no credit to our bank account and we have received no Frontline. If and when we should receive a package from Maakenterprises, the package would be refused. We filed a complaint for $ 47.95 thru National City Bank today July 13 on our Visa checkcard.
I subsequently found a website, usacomplaints.com that has numerous complaints against this company - not receiving the product that was ordered, - not returning money when they said they would, - and no response from the company when there were complaints. One gal stated that she should have checked for fraud reports before she ordered the product. I certainly can relate to that. This is an overseas company - where, I don't know. They won't tell you the president of the company so that person could be contacted, (I asked a couple times).
Today, I placed an order for Frontline Plus from Drs Foster & Smith and I'll have it within a few days. I've dealt with them before and never had a problem. Computer users need some type of protection for ordering on line. I learned a good lesson here. Deal with reputable companies.
kathy-wyoming, mi
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