My 74 year old mother is from North Carolina and lives with me in Orlando FL for the winter. She was advised by her cell phone company, Altell thet she could upgrade her cell phone and us it for free on weekends during her stay in Florida. Well that was not true at all. We received a bill that was out of this world and I found out that the contract was for two years also. I am so upset. I phoned Altel; they refused to help in anyway, and advised me that I would have to discuss it with the person that she purchased the phone from which was in a shopping mall. My mom said that it took her approximately two hours just to get her phone, and that the sales person appeared to be very unclear about every question that she asked. Do not do business with Altel.
Lauren
Orlando, Florida
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