Boy I feel stupid now! If only I had known about usacomplaints.com prior ot my move!
I received several estimates for the move of my one br (very small) apartment from ABQ to FL. AAA Vanlines beat all competitors by at least 1,000 dollars (that should have been my first clue). But the lady I spoke with (Lorainne) said that they were having a "special to FL" and were giving me HALF price (3.45 per cubic foot) since htey needed all their trucks in FL to be reserviced.
Well I bought it.
They came to pick up my stuff at almost 8 o'clock at night and were there until 11:00 PM! I have a small son and his night was ruined. THe whole time they were loading my stuff they kept exclaiming about how much stuff I had! I couldn't beleive they were saying that since I don't even own any couches, bookcases or any appliances!
After loading the trcuk (and locking it up) they hand me the bill - for nearly TWICE what they had quoted me. I argued and complained but there was nothing I could do. I called the company the next day and kept being transferred back to dispatch - he said the price on the bill was my price. I forwarded him letters from Lorraine stating that there would be no "long carry charge" (which they charged me for anyway) and that my rate was 3.45 a cubic foot (they ended up charging me 4.75) and he didn't care at all.
I am also quite positive that they lied about how much space it took up in the truck since the ENTIRE contents fit (with MUCH room to spare) in a tiny bedroom in my new house.
I am so mad and frustrated and have no idea where to turn!
Karen
Tala, Florida
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