Before ordering I called them and asked them some questions about the 2 rings (ER52N ($399) and ET108 ($299). What size stone was in ER52N ring and does ET108 match the other ring. I was told a 2 karat cz was in ER52N and that ET108 matched the other ring. So I ordered the 2 rings from czplatinum.com. The 1st time they arrived I noticed the 1st ring was a round setting with a princess cut stone in it. (The preverbial square peg in the round hole ring). The other ring did not match the other as I was told they did. I called and they sent me an email with an agreement that I had to agree with in order to get a return authorization #. Sent ring back.
Got 2 rings back. 1st. ER52N was in worse shape than when I sent it back to them. The cut the princess stone to make it fit into the mounting that can I only describe as having been forced to have a square mounting from a round one, but now with sharp edges. 2nd ring. ET108 ($299) was exchanged for another ring JA08 ($349). They charged me an additional $100 for this exchange. I sent the 1st ring back ER52N along with the digital photos I took of this ring which no longer had the stone in it. The other one looked fine for almost 1 week when the stones started falling out of it.
I called to send this ring back too and asked for a refund on both rings. I was told that there would not be any refunds or exchanges on either of these two rings and that they were sorry ER53N had made it past QC. Kevin who claimed to be the designer of the ring ER52N talked to me, told me he would call me at 10am CA Time to tell me the results of their decision regarding my request for a refund. He never called. Now they have 1 ring ER52N and I have 1 ring JA08 with missing stones. I can't send this JA08 ring back because they will refuse to accept it from the Post Office. I am having no luck getting back my $815 I have that photos of both rings and so do they. If you would like to have them I will send them to usacomplaints.com
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