I bid on two Lots on their online auction. One of the Lots I examined prior to bidding and the other Lot I bid on at the last minute after seeing that it was listed as being in "Excellent Condition". After I won the auction, I enlarged the photograph and I noticed that two of the items had obvious damage. I contacted the company to cancel the sale due to the damage and I was told very coldly: "You own them!" Theriaults wants me to pay shipping and handling charges on items that I know are damaged. They could not care less. They didn't even check the items to confirm the damage. Very bad customer service.
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