Unbelievable - this is clearly not a real moving company - after dealing with these hucksters, one gets a mental image of a garage, or rented storefront with 10 or 12 people on the phone, trying to separate you from your money.
They are NOT a moving company. They will contract your move out to what MUST be a "lowest bidder" independent trucking firm. There is no accountability whatsoever. It will take WEEKS to see your belongings, if you EVER get your stuff. I have heard of some who don't - we did, amazingly - but it was damaged, and it stank when it did arrive.
When we called or emailed, they would say, "Please hold" and immediately disconnect us. When we DID finally get to speak to someone, they were vague, then unsure as to the status or location of our stuff, then rude, then downright obscene.
Go with a national company, if you're moving, someone who has a reputation at stake, and a REAL customer service department. I would have paid two or three thousand dollars more for the peace of mind of dealing with a legitimate company that would deliver promptly, and as promised, and with our goods intact. The movers themselves had tried (unsuccessfully) to repair damage they did to a very valuable piece of furniture from Scandinavia by NAILING it back together. They were trying to conceal the damage!
The independent truck company they hired to deliver our goods uses local "labor pool" labor to load your truck, too. That means you have drug addicts and alcoholics, and people who cannot hold a traditional job loading the truck. The first guy they sent to us was a one-legged man, who bless his heart, tried unsuccessfully to make it up the ramp. I gave him $20, and sent him home.
We were also charged over $1000 more than agreed to, before we could get our stuff brought to our new home.
Caveat emptor!!!
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