Ought 2 new phones from us cellular outright a note II and a motorola M, before purchasing bill reflected a 0 balance after purchasing bill was due 313.00 within 2 weeks. Now part of that was my next billing cycle but 118 of it was apparently a missing payment from october, that wasnt missing before. After they "investigated" the payment in house i was told it was found and would be credited on my account. This never happened.
I called back asked why this never happen and what do you know it was never noted on my account. I have had this "note" problem several time's told one thing and that it would be noted only to have to fight with them the next day or weeks later because it was not.
Customer service rep suggest's i get my c. C statement and take into local office to show i made the payment assures me that he will note this on the account and my phone will not be turned off over the missing payment.
Fast forward to last monday jan 14th phones off i call and once again no notes on the account. I explain the missing payment and the lie's begin. First lady i spoke with explained that the oct payment was there 165.00 and that the inflated bill was because of a credit that was taken from me leaving a balance of 118.00 owed. Several people later customer relations rep told me that my december bill was double the normal amount even though she couldnt make the math add up. And was clearly describing my january bill.
Fast forward to thursday the 17th. I receive my c. C statement reflecting us cellular received the oct 12 payment. I call customer service using a land line as my phone takes me directly to the bill collection office in what must be another country. I ask them once again if i can take my c. C statement into my local store and have this amount credited to my account. I was told yes i then ask if i can blot out using a black magic marker all non us cellular transaction information. Again i was told yes. I did this in front of the rep at the store who made no concern's reguarding it. I then handed her the c. C statement which showed the payment was made and the remaining balance on my card after the payment was made.
Then i was told this was not sufficient and i needed the entire statement including the balances of my card and other transactions before and after it. This information being of no concern to them and none of their business i feel is only being used as an excuse to deny responsibility based on my own comfort level of revealing said information. Essentially they stole this payment from me they then lied to me with 3 different story's reguarding this money. And now they refuse to accept responsibility. And on top of that the phones that i purchased out right from them will be useless because they refuse to release the esn. Or make the phone available to be used with a different service.in total i am out 1000 dollars because of this theiving company.
I will be looking to file suit against them. And i encourage anyone with similar problems to email me and see if we can get a class action lawsuit against them.
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