I ordered $600 worth of Cheryls.com cookies for my employees for Christmas. On the website and in my emails for the order, it clearly states the orders would arrive on or before December 24th which is the only reason I ordered from them, the fact that they guaranteed delivery by 12/24. These were ordered on 12/16, more than enough time to get them. However, they did not ship these until 12/20 and did not send them expedited, instead, they shipped them ground. As of today, 12/26, they have not been delivered and have not even reached their destination city. UPS tells me it will be another 2 days before these are delivered, meaning in-transit for 8 days, which means NOT FRESH, and NOT ON TIME.
In email communication with the company, they state that they don't guarantee UPS ground delivery, even though their emails and website clearly state they do. They also clearly state 100% satisfaction or your money back. When I inquired about this, communication via email ended. When I called in to speak to them, they told me there was nothing they can do and I should order earlier next time.
This is the first and last time I will order from this company. I can't believe a $600 order would be pushed to the side and ignored. You would think they would want to get Christmas gifts out as soon as possible and if they can't get it there, tell you that instead of giving you emails stating delivery date on or before 12/24.
If you are looking for stale cookies, delivered nearly a week late, Cheryls.com should be able to assist you.
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