After receiving a copy of my credit report, I noted a bill from MCI Communications that had been forwarded to a collection agency (Park Dansan) in Gastonia NC. I contacted them about this an was told I would have to contact MCI myself.
After a total of 2hours and 23 minutes waiting, I was connected with a reepresentitive. I was then forwarded to the MCI Financial Services. I explained to this representitive what the problem was and requested a copy of the invoice pertaining to these charges. I was told it would be sent out in 10 to 14 business days. This was on July 9. I never received them. I then placed two more calls (August 10, and September 21) was promised the samething by two more different representivities, and to date have received nothing. I then made a fifth call on October 3, requested to speak to a supervisor, waited another 33 minutes. An individual representing themselves as a supervisor, informed me they could not forward the requested information, they were prohibited from doing so, that the requested information could only come from The Corporate offices in Iowa City, Iowa, and was given a phone number to call. I called the number given me, and was promised a copy of the requested invoices.
Again, to date, as of this writing, I have received none of the requested information.
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