Complaint / Review
Colonial Van Lines
Destroyed or damaged almost all of my belongings and have completely unresponsive customer service

Run, dont walk away from colonial van lines! Not only is Colonial Van Lines the worst moving company I have dealt with, they represent the single worst experience I have ever had with any company. While I would expect some damage and/or breakage to occur in any move, the service Colonial provided totally lacked professionalism.in the process of moving, they damaged or destroyed nearly all of my belongings and their customer service just doesnt care. Read further for details, but please, do not make the mistake that I made: DO NOT hire Colonial Van Lines.

I selected Colonial for my recent cross country move based upon my initial contact, Luc, who was very responsive, helpful and provided good service. The problems started as soon as I signed the contract. I had told Luc I needed the delivery date changed because the end date of the window was too late.