On 11/21 I received a Collect Call from my daughter who was hospitalized. I refused the call since I could call the hospital directly.
One month later my phone bill was charged $39 for that refused call. I called ZPDI which said they would refund the $29 for the refused call, but keep the $9 for taxes, etc.
Where do I turn for assistance to fully recover my money. Really, ZPDI wants $9 of my widow retiree fixed income money - not without a fight.
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