Express Merchant Services certainly know how to scam people. Once they get you under contract with a Merchant Provider (in my case, MSI), they ditch you and will not return calls or emails. This is my story with this cheating, lying company, and it is long:
I was looking for a Merchant company that could do my retail shop and my high risk online shop both. Not realizing that Express Merchant Network was really not a part of MSI and only provided the equipment I needed if I signed up with MSI through them.
I spoke with sales representative Paul Goodwin. I had told him that I had a company building a web-store for me. He wanted to know what I paid for it and I told him. He replied that he wish that I had not signed a contract, because EMN could do it much cheaper. He then said that I should get out of the contract with the other company. His words sounded so good, and he bragged about
how fast they would have me up and selling online. He sent the contract and the description of what my online store would include.
I then signed the website contract and sined up for MSI and canceled with the other company, which cost me $200 to cancel them from doing my website. Well, it was going to be still even cheaper by going Express Merchant Services and with using MSI as my merchant provider. I started sending info, product pictures, descriptions of my products to Paul Goodwin, who would forward the info to John Rogers, the person Paul said that would be in chargeof building my site. This was in late January this year.By the end of February, I was ready to be online with my store. Only problem, I could not get in touch with Mr. Goodwin. Every time I would call EMN, I would get the run around, Oh he is in a meeting, I will have him return your call. He would not answer my emails, calls, or nothing. I waited a few weeks, then finally wrote a email telling Paul Goodwin of how I felt about him and his company.
It was not long that I received a phone call from John Rogers. He wanted to express how sorry he was for the way Paul had not returned calls and emails to me. He said that he would take over and have the site up and running in 3 days. He sent me a quote through my email on hosting the site for me. I emailed back saying the price sounded good to me, but that I still had a few questions and asked him to call me. After not hearing from him, I tried to call him quite a few times, just to get his voice mail. I emailed and called both of these men, but never spoke to them again. My father passed in April and at the same time, we found out that my husband had cancer. I put the website on hold, and continued using MSI as my merchant provider for my retail store as I was under contract.
Today, I called Express Merchant Network to tell them that I would no longer be using their eqipment or MSI because I had found another company that has built a web-store for me. I ask to speak to Mr. Goodwin and alas, he was on the phone. He didnt remember me by name, but after I told him my business, he remembered very well! He shot me even more BS and that John Rogers is his boss and how he believed that Mr. Rogers had taken care of me, and told me I was under a 36 month contact with MSI. What? He told me that it will cost $250 to cancel. What? MSI is going to charge me to cancel when you, the company that represented MSI, didnt hold up to your side of the contract that I have on paper?
It is alright because I will spread my story with this cheating company all over the internet. I will be contacting the Better Business Bureau with my complaint too with this company. Other business owners should hear of the dishonesty of Express Merchant Services and the crooks that work for them. They will get you under contract by promising things that they never intend carrying out. Shame on you Paul Goodwin and John Rogers of Express Merchant Network, and MSI should be ashamed for relying on such crooks to represent their Company!
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