Some months back I purchased a TRACFONE (Cell Phone) from 7-11. I was told that this was a great deal since you purchase your minutes from 7-11. Also, having poor credit I was unable to afford a Cell Phone from a known Cell Phone Company.
Everything was going fine until I needed more minutes and went to six 7-11's before being able to be helped. This problem was taken care of, and I decided to purchase a cigerette adapter to keep my phone charged while I was on the road. The Sales women gave me the adapter in which she said went to the phone. It worked in my car, but upon trying to charge my phone using the plug in adapter when I arrived home, I found that the cigerette adapter was not the correct one, and had broken the insert to charge my phone.
I went back to the 7-11 in which I purchased the phone. All that I was wanting was the $100.00 back that I had just purchased minutes for the phone.
I was put on a go around. The manager of the store did not understand what I was talking about, due to our language differences. I then told him I wanted the money back for the lighter adapter and also phone cover. I was given the money, yet the manager was very rude.
I was told I had to go to the store where I had bought the minutes. Upon going there I was told that I had to go back to where I had purchased the phone.
I have only been given the runaround. Calling managers, District and E-Mailing the main office. I have called to no avail. I have no other options but to pray that you can help me?
Corrine
Alexandria Virgina
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