Lily, our CS, stated verbally that the deposit was to be verified and held until moving day, it was instead cashed immediately. The moving company then did not arrive during our contracted window of time of either the 17th or 18th of August. Spoke with Jay, Eli and Joe (after repeated calls to get a hold of someone - NO ONE CALLED ME to discuss the non-arrival) and was told reason for delay was "I don't know." I was told nothing would be done to complete contract. Joe refused to create and send a new order for service or a new arrival date, despite the DOT laws regarding movers. Joe stateddidn't know when the movers would arrive, ignoring our contract. I stated this was unacceptable as the lease was out on my house, the roof was being torn off and it was unlivable, and I had a job to beginning on a established date. Joe and Eli were both extremely rude and uncaring. I was told tough luck and then no calls were returned or answered. 48 hours passed without any communication from this moving company. This resulted in extra expenses and having to hire a new moving company at the last minute in order to complete my move as scheduled.
Misrepresentation of company: Same company two different BBB accounts. Address listed 1747 Van Buren St., #720, Hollywood, FL 33020 AND 8201 Golf Course Rd NW Ste D3-344, Albuquerque, NM 87120. Bait with the AA rating of this company and switch with the D rating of the FL address.
Other Numbers: (954) 923-2955, (888) 668-3990, (505) 629-0646
CS rep who assisted us - Lily D. Ext 103
Manager: Eli Ash at NM number
Joseph Mangiafico, Dispatcher/Customer Service
President list as a Jessica Szachniuk - will not answer or return calls.
Usdot #: 635580 mc#: 486912
0 comments