Terrible doesn't even begin to describe this company. Let's call a spade a spade here; Tickets in Time is, at best a horrifically unethical company, and at worst running a straight up illegal scam.
On June 11, I bought tickets to see Book of Mormon in San Francisco for today, November 30.6 months in advance. Let's start out by saying, I knew full well I was paying substantially over market rates for the tickets, and I'm 100% ok with that.
That said, about a week ago, after still not receiving the tickets, I began to call Tickets in Time to find out the status. When I was lucky enough to finally get in touch with someone, each person told me different things. Below is a rundown.
Jordan, who I reached first, told me the tickets would be arriving in their office that afternoon, and would be Fedexed to me and I should get them the following day. Didn't happen.
The next day, I spoke to Ernie. Ernie told me they had electronic copies of my tickets in hand, but were having problems "uploading them." I asked him why he couldn't just email them to me directly, since he was stating he had them. Ernie told me that he wasn't authorized to do that, and only his supervisor AJ could do that. I asked to speak with AJ and was told he wasn't available, but that I could call the next morning and speak to him.
The next morning, I called and spoke to Tina. Tina informed me that they actually didn't have the tickets, but their vendor would either be making them available electronically that day or they would be at Will Call. She explained that Ernie had been mistaken (blatantly lied). Tina promised to call me back later in the day to let me know the status. Didn't happen.
So, later that day, I called back, and after being regularly flushed to VM (they monitor their calls for phone numbers that have called before, so call from a different number if you want to get through) I hit "33" instead of "1" to speak with a broker. I reached Jared. I explained the situation to Jared and also let him know exactly what I thought was going on and that I would be contacting the BBB and Nebraska Attorney General's office regarding their organization if they continued with this sham. He placed me on hold and came back to tell me that 100% my tickets would be at Will Call.
Now this morning, the day of the show, exactly what I thought was going to happen — happened. I got a call from Becca at Tickets in Time. She apologized but their "vendor of 5 years for the first time ever broke contract with them and canceled their order..." and she was going to be issuing me a refund.
A quick search of the internet reveals that this IS NOT the first time at all that this has happened with them.in fact, this seems to be their MO. Not only did they just not come through, but they lied through their teeth every single step of the way.
Here is the kicker, and what I think is REALLY going on. Last night, I went back to the website and they were STILL selling the same tickets for tonight, except instead of being just under$200 per ticket like I paid, they were selling for nearly $600 per ticket. Luckily I took a screen shot. Needless to say it appears that they are selling the tickets early on, but for very high in demand shows, they will double sell the same tickets for an even higher profit, and then refund the person who paid the smaller amount. It's a win-win for them, since they make profit no matter what. It's also terribly illegal... And every single person who works there is also accountable for the legal violation.
Now, Becca said that I would have my refund in 3-5 days. I will update this post if that's not the case. My next call is to the Nebraska Attorney General's office. Fair warning people, if you want hard to find tickets, beware of "official looking sites" and read the fine print BEFORE purchasing... And DO NOT use Tickets in Time. There are other established sites that are far less sketchy. These guys are just slime balls.
I've also spoke to the Nebraska Attorney General's office and they know all too well about this organization and call them a "terrible, terrible company...'
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