On the Sunday prior to Memorial Day I placed an order with Blowitoutahere.com. On that day, May 30, they charged $61.57 to my card and then sent me this email:
Today's Order
Sunday, May 30 3:09: 45 PM
...
Subtotal 6 US$57.09
Super Saver with Delivery Confirmation *May include handling $4.48
Current Order - Total Price US$61.57
Order Summary
Today's Order $61.57
Backorder Total $0.00
Total Order $61.57
Credit Card xxxxxxxxxxx% charged today $61.57
The following Tuesday, June 1, they sent me another email:
We would like you to know that your order has shipped!
All items were shipped unless noted in the BackOrd column below. Items on backorder will follow.
Your order confirmation # is % received on 05/30/10.
Extended Ordered Shipped BackOrd Price Title
8.64 1 1 0 8.64 MORRISON, VAN / MOONDANCE
13.20 1 1 0 13.20 EMERSON LAKE / WORKS 1
13.80 1 1 0 13.80 AMERICAN WEREWOLF IN LONDON
6.24 1 1 0 6.24 JOHN, ELTON / MADMAN
6.24 1 1 0 6.24 JOHN, ELTON / G.H.
8.97 1 1 0 8.97 house skull & mephisto waltz
...
Your order was shipped using USPS-Priority/DC.
Please note - orders shipped via USPS-Priority/DC should arrive within 2 - 5 business days after they are shipped.
Your USPS confirmation number is xxxxxxxxxxxxxxxxxxx.
If your email reader supports links, you may check the status of the delivery of your order by clicking here:
One week later, on June 8, I sent them this email, wherein I noted that according to the USPS site and using the tracking number that they (Blowitoutahere.com) had provided, the ship date was June 2, which is the day following the day that they sent an email saying that the order had shipped:
As of the end of business day on June 8, i still have not received this
order. It has been at least nine days since I placed the order.
I do not understand why you did not ship the order on June 1, the day
that you sent the email. The only information provided on the USPS
site via the tracking number is the day that the shipment was accepted
by the USPS, which was at the end of the day on June 2.
Even if it was shipped on June 2, if it was shipped via regular Priority
Mail it should have arrived.
Dear Thomas,
We would like to take this opportunity to thank you for your order
recently placed with DTU - BlowItOutaHere.
In response to your inquiry, our system shows that your order was
shipped to you on 6/1/10 via the United States Postal System. Packages
shipped in this manner generally arrive in 7-14 business days, however
we request that you allow up to 15 to be sure that the package is not
currently on the way to you. If you have not received your order by
6/17/10 please contact us so that we may perform our internal tracking
procedures and resend your order.
Please let us know if there is anything else that we can do for you.
Sincerely,
Chris Zamore
DTU - BlowItOutaHere
Customer Service
Why do you claim that the order was shipped on 6/1? This conflicts with the only information that is provided by the USPS site, which says that they accepted the order on 6/2 at 5:24 PM. This contradiction causes me to question whether the tracking number that you have given me is even the correct tracking number for my order. I have no reason to believe that you have even shipped the order. No way, no how should it take something that was shipped via Priority Mail from Sheperdsville KY to Morrisville NC more than 3-4 days to be delivered. Something is obviously wrong. If in fact the tracking number that you have given is the correct tracking number for my purchase, then it is obvious that the Post Office has lost the package, and that you need to file a claim with them. You need to do something about this. Waiting to see what happens, when there is no evidence on the USPS tracking site that they did anything with the package after they accepted it, and for a package that should have arrived a week ago, is not a reasonable course of action.
You never shipped the order, and you have nothing to show that you did. That tracking number that you provided means absolutely nothing, It could be the tracking number for something that has nothing to do with my order. If you have charged my credit card, please issue a credit to the card immediately. If a charge from you shows up on my credit card statement, I will dispute it immediately.
We would like to take this opportunity to thank you for your order
recently placed with DTU - BlowItOutaHere.
Please advise us if this order is not received by 6/17/10.
We apologize for any inconvenience or delays.
Sincerely,
Madgeta Francis
DTU - BlowItOutaHere
Customer Service
You don't even have any proof that you shipped anything to me at all. If you did, then scan a copy of the shipping receipt, that shows my name and address along with a tracking number, and email that to me. Until you do that, you can't expect me to even believe that you have shipped anything to me at all.
I demand that you IMMEDIATELY provide some form of proof that you have actually shipped the order. To comply with this reasonable request, you need to email me a copy of the receipt from the USPS showing both (1.) the tracking number matching the tracking number that you sent me previously, and (2.) my mailing address.
If the package eventually does arrive, you will still need to provide proof that you shipped the order on the date that you have been insisting that you shipped it. If there is no clear proof on the package if/when it arrives, I will refuse to accept it, and will not pay for it. I will explain the circumstances to American Express, and they will deal with you appropriately.
THE FACT THAT YOU HAVE TAKEN SUCH A MATTER-OF-FACT ATTITUDE TOWARD THIS IS PART OF WHAT PISSES ME OFF. The mere fact that the usps tracking information does not show any activity beyond the "acceptance" of the package is a clear indication that something is not right. And yet, you simply pay no attention to this, which makes no sense. The fact that you ignore this and only send me these canned, disingenuous replies is what causes me to think that you never actually even shipped the order. NO NORMAL HUMAN BEING ACTING HONESTLY AND IN GOOD FAITH WOULD HAVE SENT THE REPLIES THAT YOU HAVE SENT!
WHAT IS YOUR PHONE NUMBER?
Your refusal to have a conversation with me over the phone will be regarded as an act of bad faith, which is exactly how it would be interpreted in a court of law. Standard business practices dictate that you comply with my request to have a conversation with you. Are you capable of understanding this much, or is your attitude toward your customer so dysfunctional that you do not even understand that you are obligated to have a telephone conversation with me?
There is manifestly a contradiction between this information and your repeated claim that you shipped my order on the 1st of this month. I seriously doubt that the USPS would have time-of-day attached if they had the date incorrect. It is therefore manifest that you have repeatedly lied to me. You repeatedly insisted that you shipped on June 1st. Your responses have revealed a disingenuous attitude.in the face of there being something obviously wrong, you have insisted on waiting more than two weeks before doing anything. How am I supposed to avoid the conclusion that you are simply a crook? There is no way that anyone in my situation could avoid that conclusion. You do not seem to realize this, which is further evidence that there is something fundamentally wrong with your attitude toward customers and with respect to business ethics.
Note that there is nothing about this email [from the USPS], or the tracking number that you provided, that gives evidence to your having shipped anything to me at all. For all anyone other than you could demonstrate, this tracking number could be for some shipment that is entirely unrelated to my order. YOU HAVE YET TO PROVIDE ANY EVIDENCE THAT YOU ACTUALLY SHIPPED ANYTHING TO ME AT ALL.
We would like to take this opportunity to thank you for your order
recently placed with Blow It Outa Here.
In response to your inquiry, our system shows that your order was
shipped to you on 6/1/10 via the United States Postal System. Because
of the length of time that has elapsed, we have reached the conclusion
that this package has been lost in the mail. At this time, we have
resubmitted your order for this item to ensure its delivery. Your new
order number is [ ]. At this time, we ask that if you do
receive both shipments, please contact us so that we may arrange for the
return of one shipment at our cost. Unfortunately, we will be unable to
send a replacement for "HOUSE ON SKULL MOUNTAIN & MEMPHISTO WALTZ" as
this title is currently out of stock. Please note that a refund will be
issued for this item.
We apologize for any inconvenience caused.
Sincerely,
madgeta francis
blow it outa here
customer service
do not under any circumstances replace this shipment!!!
It is too late, and you have completely lost credibility!!!
I do not believe for one second that you have shipped anything at all to me!!! If at any future date anything from you shows up in my mailbox, i will give it to the mail delivery person the next day and it will be returned to you!!! I reiterate: do not under any circumstances send a replacement for this shipment!!!
Why can't you assholes send me your telephone number?!? Are you really so dysfunctional that you do not understand that in this situation you need to actually engage in a conversation with me?!?!?!? How can you possibly not understand this?!?!?!?
How could you possibly think that at this point the appropriate course of action is to send a replacement without consulting me?!?!? Are you out of your [expletive deleted] mind???
For the umpteenth time, pick up your telephone and call me.
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