If you like watching movies and enjoy the ease of on-line services, do NOT consider BLOCKBUSTER ON-LINE. We were recently sent an email 'expelling' us from their program, after being an 'in good standing customer' for over 2 years because we sent Blockbuster TOO MANY ON-LINE CUSTOMER SERVICE EMAILS. Customer service admitted to the reasoning behind 'expelling' us from the on-line services was NOT due to non-payment, damage or loss of dvd's, but because we sent too many emails to their customer service. If you are familiar with any on-line dvd services, you are responsible for the safe and timely return of dvd's. We would send an email after 72 hours if our dvd that we sent via US mail did not register with their intake department. Apparently, even though this is an on-line service, they do not wish for their participants to use the internet for resolution. So, without any warning, we were sent an email declaring us 'expelled' from their on-line services, our membership is now being reviewed by a 'loss prevention' department and we may be able to rejoing BLOCKBUSTER ON-LINE&I don't think so.netFlix, here we come! Internet users and movie watchers, beware.
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