Usacomplaints.com » Recreation & Entertainment » Complaint / Review: GameFly.com - Gamefly.com Illegally Charged My Credit Card For A Game I Returned! Ripoff Inglewood California. #188922

Complaint / Review
GameFly.com
Gamefly.com Illegally Charged My Credit Card For A Game I Returned! Ripoff Inglewood California

Gamefly.com is an online video rental company that offers a monthly membership option where you can rent an unlimited number of PS2, XBOX and other type of games and keep them for as long as you want.

They also offer a trial membership you can participate in whereas you may keep a game for 10 days without being charged for it. Of course you must have a credit card to participate in this offer. On 09/15/06 I rented CONFLICT: VIETNAM from them, and according to information posted on their website you should receive their games within 2 to 4 business days by the United States postal service. My game did not arrive until 7 days later!

The CD was new but you don't get the booklet that comes with the game and the plastic CD case is not included. As any true gamer knows you need the book to learn how to play the game, right? I guess this is how the company keeps postal expenses down in order to ship games. It arrived in an orange and white mailer sandwiched between 2 pieces of cardboard with a postage paid return envelope included.

To make a long story short, I cancelled my trial membership option on 09/21/06 because I felt that this game had either been stolen or lost in the mail and I didn't want to be responsible for something I had never received.

I played the game with my son for a short trial period and returned the game to Gamefly on 10/02/06, but it wasn't until 10/06/06 that I found out Gamefly had billed my credit card for the full price of the game $54.49 and I must remind you that this was against my authorization. And I must also remind you that I did not get the booklet or CD case that comes with any game you purchase at a store. So how can they justify the $54.49 for only a disk?

My only advice for anyone interested in renting a game from GAMEFLY is not to do it! To potential for a game being lost in the mail or stolen is too great a risk and the company will charge your credit card. This is the second of 2 reports against Gamefly because they charged my credit card twice for another game they sent to me.

Do not use Gamefly. You may think its a bargain but if a game ends up lost or not returned due to theft or loss by the post office they will make you pay for it!


Offender: GameFly.com

Country: USA   State: Nationwide
Address: PO Box 6019

Category: Recreation & Entertainment

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