Denton Texas has several Blockbuster video stores. I have only ever used one. And that is the one located on I-35. Several years ago, I received a letter stating my credit card had been charged for failure to pay late charges. This supposedly occurred at the store on University Drive. To this date I have never entered that store. I called them to see what was up. They said I rented a video, by a name I had never heard of, and failed to return it. I denied this and told them I had never been in their store. I was called a liar. I told them I was the only one on the account and I had not been in their store. Again I was told I was lying.
I told them I had removed my brother and my daughter from my account a year earlier. That I had done so at the other store. They told me they did not have any way of knowing what occurs at the other store even though they have a computer system. I called the other store and found out that not only did they not remove my brother from my account but they added a sister without my knowledge. Well needless to say, I was furious. I finally got them to remove everyone and to this date have never entered another Blockbuster Video Rip Off Store.
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