Usacomplaints.com » Real Estate » Complaint / Review: Liberty Mutual Group - Inappropriate behavior by customer service personnel. #762273

Complaint / Review
Liberty Mutual Group
Inappropriate behavior by customer service personnel

In September of I obtained reduced renewal notice, which incidentally this insurance provider lifted my rates for no obvious cause. I named the neighborhood office in Albuquerque, NM and talked having a consultant and questioned why my quality grew up on my tenants insurance plan plus they stated that there is an interest rate increase. I indicated my disappointment with that, because of the reality that I've not submitted any statements with this specific organization since I have began the plan in August. I stated that I had been likely to be departing Liberty Good as a result of this price boost on my quality, to check out insurance elsewhere. I extended to obtain termination notices in July, September, March and that I named work to inform them that used to donot need their insurance anymore and informed them to stop the plan instantly, and also to QUIT giving me termination notices. Nowadays, November 7 I obtained a termination notice from their store along with a statement requesting me to pay for $27.00 for insurance they supplied me, that we never DESIRED! This issue occurred due to neglect on an insurance broker within the Albuquerque workplace WHO DIDN'T record my demand to stop the insurance. I called in to the Albuquerque workplace today 11/7 and asked to speak to a manager about this bill I received today. I had been attached to a Don Meal, a who had been really uncooperative and uncaring with my issues within the statement I obtained. I have told him that I approached work within the summertime and advised them that I would search for insurance elsewhere because of the price boost on my quality, and approached work again after getting numerous termination updates and named in and talked having a consultant SECURELY about rescheduling the insurance plan. It was NEVER COMPLETED upon my demand, which worker did not record my telephone call with this specific request that I'd requested of these! I told this Mr. Meal that I'd like this investigated and researched and he merely DIDN'T adhere to my demand to get this done! I have indicated to him that their organization is equally as responsible and irresponsible in operation methods the same as their other damaged corporate banks in the USA, which are therefore selfish and advised him that I'm area of the 99% motion, and informed him that I wasn't likely to ENDURE this kind of therapy from their website. He cynical responded and refused being such as the selfish corporate banks, and stated that the organization is run by stockholders and held shouting on and on about how exactly their insurance provider isn't such as the banks. He likewise preached to me about just how much statements they shell out using the small quantity of rates they consume from policy-holders and repeatedly requested me easily desired to understand how this method works, and that I angrily stated that used to donot care and just needed my issue investigated and he completely dismissed me and began to giggle at me, due to my remarks using the 99% movement and created humorous comments concerning the motion, that was really unprofessional on his component being truly a supervisor of an insurance office! I told him if this issue isn't likely to be cured that I'd be processing a using the BBB, the Insurance Commissioners Workplace and he rudely explained to-go right forward and do this! At the conclusion of the discussion he explained he would end the phone call, and that I merely hung-up on him due to his arrogant behaviour.


Offender: Liberty Mutual Group

Country: USA   State: Massachusetts   City: Boston
Site:

Category: Real Estate

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