I purchased 3 identical toilet seat hinges from Signature hardware planning to use them over time. I only installed one to test it out. After a few months it fell apart so I only asked Signature if I could return the 2 unused items. I supposed I could have also asked for compensation for the inferior product that failed but wanted to be fair. Signature replied it was not their policy - end of discussion. When I asked if I could discuss they didn't even reply. Personally, I would never order anything from them again and I would encourage others to do the same.
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